Common Questions & Answers

Registration and Login

• What do I get with this service and what do I need to register?
• Where do I log in?
• How do I change my password?
• What do I do if I forgot my password?
• Do I need to close my browser after logging out?
• What does the administrator’s home screen (the Lobby) look like?
• How do I review recent activity for my account?
• How do I share administrative access with a colleague?
• How do I access an account as a sub-administrator?

Managing Client Files

• How do I set up folders?
• What does editing a folder look like?
• Where do I add guests to a folder?
• How do I send the Folder ID and Password to a guest?
• How many guests may I invite?
• Can I remove guests?
• How do I change a guest’s password?
• Can I change the names of my folders?

Hosting a Conference

• Where do I start a videoconference?
• What does the conference room and document storage look like?
• How do I activate video?
• Can I turn video off and conference without it?
• Where do I adjust the audio?
• Why can’t other users hear me?
• How do I make my videostream secure if I am using Google Chrome?
• What version of Internet Explorer do I need?

Hosting a Webinar

• What is a Webinar?
• How many can attend a Webinar session?
• Can I record a Webinar?

Video Tutorials

• What is LegalConference™?
• How do I join a conference on LegalConference™?
• How to adjust your video and audio settings.
• Increase the value of your website with a LegalConference™ Portal.
• Video troubleshooting for Internet Explorer.
• Video troubleshooting for FireFox.

Managing Documents

• What does the Document Vault look like?
• How do I upload a document?
• How do I download a document?
• What edits can I make to a document?
• What types of documents can be seen online?
• How do I convert my documents?
• How do I share documents in a folder?
• What controls are there for document sharing and editing?
• How do I delete documents from a folder?

Product Quality & Services

• How does LegalConference™ compare with similar services online?
• What is the ‘Document Vault’?
• How much do basic services cost?
• Do I have to be a lawyer to use LegalConference™?

Billing Information

• What forms of payment do you accept?
• Can I split the cost of a folder or webinar?

Additional Features

• How do I add a document portal on my website?
• How do I add an event to my calendar?
• What is my directory listing?

Have another question?

• Try our LiveHelp™ to the right of the screen or email us at help@legalconference.com